By Jean Ricot Dormeus
Berdine said, “I have savored a feeling of well-being and refreshing memories of hosting my visiting uncle a while ago. On that occasion, I put my best foot forward, as I offered him the master bedroom, cooked special meals, put out great quality tableware, towels, sheets, and I even decorated the house nicely. Uncle Keith has been a tower of strength for the family and I wanted to show appreciation and admiration.” Keith was so impressed with the excellent hospitality that he could not stop telling everyone about the experience and from then on has showered special attention on Berdine and her family.
Berdine’s experience displays the power of hospitality. Usually the hosts take pleasure in offering their best while the guests enjoy special treatment. This mutual enrichment has inspired many business ventures. Families and singles alike turn their homes into hospitality service hubs. They help customers while making money in the process.
Little Hotelier estimates the worth of the B&B (Bed and Breakfast) industry in the US at $3.4 billion. The leading company in the field, Airbnb, has a valuation of $101 billion. The reason for such a level of success appears to be simple, we all like to receive royal treatment, kindness, and attention. We do not mind paying for pleasant hospitality experiences or customer services that become durable uplifting memories.
Amazon Founder Jeff Bezos expressed this lesson best saying, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. “
If your bank accounts leave much to be desired, why don’t you check your hospitality skills? Treat people, in particular those around you, as if they were staying in your own homes, just like Berdine. Your hospitality skills in action will turn you into a magnet for happiness and prosperity.
Jean Ricot Dormeus
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